Account Manager
As an Account Manager, you will be responsible for working with assigned clients or client projects to ensure they are completed, assisting the Account Strategist in securing repeat business, serving as a conduit for marketplace feedback, and ultimately, ensuring the best possible experience and project outcome for the client. The Account Manager is responsible for managing assigned accounts by setting up the delivery of advertising programs, including advertising creative deadlines, technical specifications, and tracking of delivery, working closely with sales and operations to maximize the effectiveness of advertising campaigns during the post-sale process.
Day in the Life
- Act as the liaison between the client, the Account Strategist, and the Operations Team
- Maintain a line of communication between the Account Strategist, the client, and our client's operations
- Create and conduct internal/external program guidelines prior to the start of campaign (kick-off calls)
- Resolve client billing discrepancies and issues as they arise
- Resolve campaign issues in a timely and productive manner, identify and implement improvements
- Actively listen to understand client's perspective and ensure continuous understanding
- Provide project management support through the proposal process based on client needs, with direction/input from internal and external sources
- Coordinate between refuel divisions on constructing effective plans
- Present media plans in conjunction with the Account Strategist to the client/agency
- Develop processes, reports, tracking, etc. that may be uniquely required by assigned client(s)
- Maintain the timeliness of Refuel deliverables and manage cadences aligned with all internal & external stakeholders
- Ensure timely delivery of any client deliverables required to meet client expectations
- Coordinate between operations and Finance to ensure the timely delivery of necessary reporting for accurate billing
- Create post-campaign reports
- Prepare client recap of executive media plan- with the assistance of Account Strategist/digital/marketing/offline teams
- Review POPs for accuracy and completeness
- Account Strategist Back-up
- Bachelor’s degree from an accredited institution, preferably in marketing, public relations, business, communications or relevant job experience
- 2 years of project management experience
- 3 to 5 years of experience in an ad agency or media company
- Must have experience with a Project Management system; Asana experience is a huge plus
- Ability to be a self-starter, be attentive to details, and work independently
- Ability to establish rapport and relationships with individuals at all levels internally and externally
- Ability to manage time and effectively manage deadlines and goals
- Ability to manage expectations of internal and external customers
- Ability to prioritize workload and meet tight deadlines
- Comfort working in fast-paced, rapidly changing environment
- Organizational and time management skills
- Strong interpersonal skills both in person and by phone, with high professionalism
- Strong communication skills including writing, proofreading skills and speaking
- Strong project management skills
- Strong customer service ethic and high expectations for quality
- Superior phone skills, excellent verbal and written communication
- Team orientated
- Understanding of the inner workings of advertising agencies and client marketing departments
- Knowledge of media planning and buying procedures
- Proficient using the latest versions of Microsoft Office (Excel, Word, PowerPoint)
- Pay Rate: $62,000 - $80,000 (dependent on experience)
- Schedule: Business hours (PST)
- Equipment provided!
- 100% remote (20% travel)
- Health | Dental | Vision
- 401k
- PTO
- Short-Term + Long-Term Disability
- Life Insurance
- PerkSpot
- BetterHelp
Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Montana, New Hampshire, Rhode Island, and Washington DC
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Notes
Other Duties
This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)
EEO and Harassment Statement
Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.
About Us
As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.