Leave Case Manager
- Assists associates with leave of absence requests and guides them through the process
- Processes all leave of absence paperwork according to established procedures and laws
- Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
- Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness
- Makes recommendations to approve or deny requests for FMLA based on federal regulations
- Coordinates correspondence, forms, and other documents via the claim system
- Generates reports as required; maintains files, inputs, and analyzes data
- Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
- Keeps complete records of all LOA requests and maintains tracking and analysis of data
- Participates in developing goals, objectives, and systems.
- Maintains compliance with standards and federal/state regulations
- Serves as an internal reference to the team for certification requirements and processing
- Contacts Providers for clarification
- Supports management with special projects as necessary
- Performs other duties as assigned
- High School Diploma
- 1-2 years of related experience
- Current knowledge of the integrated disability and absence management industry
- Excellent customer service skills and ability to manage difficult and stressful situations
- Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
- Ability to manage business expectations and resolve concerns, by communicating status and issues
- Ability to effectively prioritize and escalate customer issues
- Ability to interpret and analyze multiple facts
- Knowledge of state and federal FMLA regulations
- Knowledge of medical disability management preferred
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Training:
- Monday - Friday
- 8am - 5pm EST
- Monday - Friday 8am - 5pm
- $21/hour
- Equipment is provided.
- 100% remote
Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC
*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Notes
Other Duties
This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)
EEO and Harassment Statement
Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.
About Us
As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.