Defined Contributions Client Technology Specialist

Remote

Full Time

Mid Level

Instant Teams is hiring two Technology Specialist who will be in charge of completing deliverables to meet the client’s highest expectations while constantly learning about Defined Contribution plans and our tools. You will get to do all of this while interacting and working in-person and virtually with colleagues from our offices all over the world.

Pay: $30/hour
Benefits: 2024 Employee Benefits
Schedule: Between the hours of 8am - 6pm EST | Monday - Friday

Job Responsibilities

Problem solve issues found by clients and use Alight’s tools to fix the situation
Ask questions, dig deep into the issues, analyze what is really going on
Learn what DC is all about through developing an understanding of clients, best practices, and the standard delivery model
Accountable for programing and holistically testing the systems for client to ensure all client and business requirements are met
Determine results, document defects, and resolve client system issues that may arise
Work with practice support to resolve issues and enhancements which require additional support
Consult and coordinate with customer care
Provide status updates of assigned work, raise risks with meeting deliverables, and notify manager of available capacity
Collaborate with colleagues across Client Delivery and Operations teams, ensuring quality in delivery
Low to medium query development

Knowledge and Expertise

Advanced analytical and critical thinking skills with a curious mindset
Proficient in excel and knowledge of software development life cycle
Strong ability to learn through formal and on the job training
Organized with ability to prioritize work and adjust to change efficiently and thoughtfully
Effective written and oral communication skills and ability to translate technical language to everyday language
Strong logical and mathematical thinker who enjoys structure and rules but also has a desire to think outside the box and improve process efficiency

Training

Within normal business hours | 7am - 5pm CST Monday - Friday
On the job - some systems education and shadowing

Requirements

Bachelor’s degree in Mathematics, Computer Science, Actuarial Sciences, Informatics, Finance, Economics, MIS or equivalent work experience in an analytical area

Due to specific position requirements, we cannot hire from the following locations for this opportunity: Oconus and Rhode Island

* In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

We are a Workforce on a Mission. Instant Teams is a Talent Marketplace that brings together innovative technology, skills acceleration, and community to deliver employment solutions for military spouses, untapped talent, and companies.

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